notable projects

Revamped onboarding/offboarding processes using lean A3 process, leading to a 22.5% increase in satisfaction and 33% increase in efficiency. Completed 15+ different integrations between Okta, ,Jamf, Slack and various other third party apps. Sometimes included some scripting, always included lots of head banging against the keyboard. Proudly established templates and processes for documentation, project/asset management, and performance capture to increase efficiency in all aspects. Added splashes of creativity and lots of gifs to everything I do, because I believe in authenticity.

Skills

Problem solving Adaptive learning Empathetic customer support Relationship building with various departments Project & knowledge management Some coding and scripting Making smiles

EDucation

colorado technical university

Bachelor’s in IT, Two minors in Project Management and Web Development

I like working in it, because I love learning.

Get in touch

Linkedin

contact me